Disclaimer

Limitations 

Currently, we offer the ability to turn most any old, faded, discolored items to a black color. However, some garments may not allow dye to adhere and/or penetrate due to prior dyeing and/or finishing procedures. Additionally stains and/or spots previously treated by customers or cleaners may produce inconsistent results. When it comes to bleach stains, the fabric may react differently and in some cases, it will tear or not receive the dye.

We have the ability to dye all types of garments from t-shirts, sweaters, denim, and more. For more consistent and accurate dyes, we recommend submitting items that are 100% cotton or similar. You can look for the care/content label on the garment (usually located on the neck or side seams). Please note that the fabric content on the label is usually accurate but not always.

If your garment has screen printed graphics you run the risk of the graphic becoming discolored. 

Holes and/or tears are known to expand during the dye process. While we are as delicate as possible, any garment(s) with holes and/or tears will be subject to varied results.

In today’s garments polyester thread is used in most garments. Polyester threads in some circumstances will be impervious to the dye and will remain the same color. Consequently, there may be a nuance between the color of the garment and the threads. We make no representations that we will be able to successfully match polyester threads to the rest of a garment.

Natural fabrics such as cotton, silk, linen and wool tend to shrink. We have no way of determining the inherent properties of a dyed fabric, as many processes and finishes may have been used prior to us receiving the garment. Therefore, we cannot be responsible for shrinkage. However, if the garment has been previously washed with warm water, then it most likely will not shrink at all. 

Garment zipper teeth do not dye, they remain the original color. The fabric that secures the zipper teeth to the garment may or may not dye depending on the type of fabric. Buttons will not accept dye unless they are covered with the same fabric as the garment. While unlikely, it is possible that loose buttons may come off during the dying process.

All leather badges on garments (mostly denim) will be removed by our team to avoid them from being damaged during the process. Our team will ship the badge back with your finished goods unattached to the garments. 

We recommend washing the garments once received, some garments might have some dye that did not properly washout that causes bleeding and staining on hands.  

For individual garment questions, please feel free to email us and include an image of your garment you wish to re-dye and one of our dye specialists will give you more information. If you are interested in premium custom-color dyed garment(s), please contact us for further information.

Not all results can be predicted - age, condition and fibre content can influence results.

If you have any questions please feel free to contact us with your thoughts, questions via e-mail: info@wereknew.com

Timeline

Under normal circumstances, your item will be returned in 7-10 business days from when they are received and processed.  

Durability

We revive your garments to last with a fresh, new, black color but like all garments, fading is unfortunately inevitable with continued wear and washing as the fibers continue to be damaged. You can prolong your color by using best practices and washing your garments inside-out in cold water with a mild detergent and avoiding a hot air dryer when possible. Will it last forever, no, but we expect at least 6 months with normal wear and an even longer life with the proper care.